Our satisfaction guarantee allows you to return any products purchased through this store within 14 days of receipt for a full refund. If you are not satisfied with your purchase, please contact us to initiate the return process. You will be responsible for paying the shipping costs to return the item.
If you receive a defective product, you may return it within 28 days of receipt for a full refund or exchange. Please contact us to initiate the return process and to request reimbursement for the shipping costs.
Some products include the option to purchase an additional extended warranty for that product. These warranties are product-specific and cover only the product it corresponds to, and not the entirety of your order, if containing other products.
Products as a Service
If you request a customized product outside the scope of product options offered by this store, receive a customized price quote for your desired item, and pay for your item directly to an individual rather through the store checkout process, such requests are considered “Products as a service” and are not covered under this return policy.